Thank you for your prompt attention. However, when someone is asking for assistance, one should not be advised that their action is criminal.

Probably from the amount of times I have sent in error problems to your quality department, one can see I was having multiple problems with the program. I took the advice on the sales box of now being able to share assistance from friends in order to correct computer problems.

Because my program was unstable and I could find no assistance on your site, I used your advertised idea to compare the programs and see if I had corrupt or missing files. The download of the program onto my computer was an accident on my part, but part of a automatic setting on the part of your program. The reason I wrote is because I wanted to get my legal program-ware back on my computer.

I had checked and rechecked your support site for solution to my computer problems without success mainly due to the ambiguous language of the titles of the downloads. I did not want to download something onto my computer and into my computer program that was not intended for my program problem. I have had over twenty auto push updates for my program and I have only had it seven months. It appears that your problems are my problems.

I thank you for giving me the idea to go to HP to get the program back up and running. They actually showed a list of similar problems, but alas, too late for me because (the Microsoft windows xp home edition) program has locked me out by controlling my computer. I would suggest that your legal department would be very interested in this situation and its ramifications.

Personally, being a nurse for many years, I think the person who created and maintains the license to a program should back up their own product and actions, just as I was always responsible for my own actions.

I was not having a physical problem with the computer itself, it is the program that decided to auto install itself due to the resident program language on the program, which I could not be aware of at that time. All I wanted was to find and correct a program problem. I ended up, without intent, of having another program on my computer that I did not own. Well, after trying several times, through your self help site. I used one of your own ideas.

I should not, in any way be accused of theft. That liability may really be a direct or indirect problem with your auto installed programs.

Actually, the way the program was written, the program is now in possession of my documents and very expensive graphic artwork without my consent. Be advised that in the documentation and advertisement of your program, it does say that the program is actually made so that one can get assistance from a helper or friend via the internet in order to assist in reparations of the program itself.

I should have had a clue from this claim that the product itself was unstable enough to need repair.

So, your company could now be a party in this action of accidentally downloading an alien program, just by encouraging advertisements and partitioning program formats.

Now, I have to concern myself with the problem of how to get my own program back on my computer without the punitive actions of the program writer’s intent to protect themselves more than their customers, by creating a lockout program that has no message box for one to check in order to reverse the action taken by the program. It not only removed my program, but also removed all backups to previous stages of my own program. I suppose my actions were concluded before hand to be criminal, rather than to consider the act being accidental or even cause by a malfunction of the intent of the programmer.

I understand that programmers speak a different language than most people. And some of their directions are ambiguous, in that they use a language that suits their profession and not the average day to day directions. However, even the medical field has a responsibility to use language that can be understood by their client.

Usually, when I have had a program trying to auto install, there is a box that allows me to say no to the activities of the program. In this instance, I was not given this a choice...the program auto-installed while I was doing exactly what your company advised. I was getting assistance with my own program. (Not that anyone could really own programs, computers, or land…)

Off the subject for a minute, I wonder, due to the mind set of programmers immersed day after day in their work, if somehow the idea of owning that creative endeavor is so strong it has actually passed down or up the ranks to the insinuation that because a program is on my computer that there is a right of a company to make other-owned computer their own. And, being allowed to manipulate that computer in any way it desires without the owners consent or knowledge. Sometimes, even the company and the programmers do not have an idea of what will happen in their program until they get multiple complaints. Ahhh! That would be a book that has been written before. Anne Rand would have had an answer to this problem....thus owning every computer in the world.

Before this turns into a blog I must say, your site had really no answers to my dilemma. I was taken aback by your accusations.

Thank you again for your prompt attention. Thursday, June 28, 2007

Ni